Privacy Policy

Extended Stay Pensacola (“the Hotel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website (https://extendedstaypensacola.com/) and in connection with your reservations and stays (collectively, the “Site”), how we use and share it, and the choices available to you. By using the Site or making a reservation, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you visit the Site, make a reservation, or stay with us:

Contact information, such as your name, mailing address, email address, and phone number;
Reservation details, including check-in/check-out dates, room type, number of guests, and special requests;
Payment information, such as credit or debit card numbers, billing address, and other payment details necessary to process your reservation;
Identification information, such as government-issued ID presented at check-in, where required by law;
Communications you send us, including emails, feedback, and customer service inquiries;
Technical information, such as your IP address, browser type, device type, and pages visited, collected automatically through cookies and similar technologies; and
Information about minors traveling with you, to the extent you provide it as the supervising adult on the reservation.

2. How We Use Your Information

We use the information we collect to:

Process and manage your reservations, payments, and stay;
Communicate with you about your reservation, including confirmations, changes, and customer support;
Verify your identity and prevent fraudulent or unauthorized use of the Site or reservation facilities;
Improve the Site, our services, and the guest experience;
Send you promotional offers, newsletters, or rate updates, where you have not opted out of such communications;
Comply with legal, tax, and regulatory obligations; and
Protect the rights, property, and safety of the Hotel, our guests, and others.

3. Cookies and Similar Technologies

The Site may use cookies, web beacons, and similar tracking technologies to recognize your browser, remember your preferences, and analyze Site traffic. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of the Site, including your ability to complete a reservation.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Payment processors and financial institutions to complete transactions;
Service providers who perform functions on our behalf, such as reservation systems, IT support, and marketing services, under confidentiality obligations;
Our parents, subsidiaries, and affiliates, as applicable, for business operations;
Law enforcement, regulators, or other third parties when required by law, legal process, or to protect the rights, property, or safety of the Hotel, our guests, or the public; and
A successor entity in the event of a merger, acquisition, or sale of assets.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials associated with your account, as described in our Terms of Use.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, which may include the right to access, correct, update, or request deletion of your information, and the right to opt out of marketing communications. To exercise any of these rights, please contact us using the details at the end of this Privacy Policy. We will respond to your request in accordance with applicable law.

You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions included in those emails. Please note that you may still receive transactional or service-related communications regarding your reservation.

8. Children’s Privacy

The Site is not directed to children, and we do not knowingly collect personal information directly from children. Reservations may only be made by Authorized Users who are at least 21 years of age, as described in our Terms of Use. If you believe a child has provided us with personal information without appropriate parental or guardian involvement, please contact us so we can address the matter.

9. Third-Party Links

The Site may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party websites you visit.

10. International Visitors

The Site is operated in the United States, and information you provide will be collected and processed in the United States. If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised Privacy Policy on the Site with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Extended Stay Pensacola

6950 Pensacola Blvd, Pensacola, FL 32505, US

Email: info@extendedstaypensacola.comPhone: +1 850-473-0222